Privacy Policy

Effective Date: February 25, 2025

Electric Auto Films ("we," "us," "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how Electric Auto Films collects, uses, and protects information about you when you opt-in to receive SMS messages from us.

1. Information We Collect

When you opt-in to receive SMS messages, we may collect the following information:

• Your phone number
• Your consent to receive SMS messages
• Your name and basic contact information (e.g., email)
• Other relevant details you provide when opting in

Additionally, if you interact with our website or services, we may collect:

• Device information, including IP address and browser type
• Site usage data, such as pages visited and actions taken
• Cookies and tracking data (e.g., Google Analytics) to enhance user experience
• Information from rental agreements, online registrations, and third-party booking systems

2. Legal Basis for Processing

We process personal data under the following legal bases:

• Your explicit consent (e.g., when you opt in to SMS messaging)
• Performance of a contract (e.g., scheduling an appointment)
• Legitimate business interests (e.g., customer support and operational management)
• Compliance with legal obligations

3. How We Collect Your Information

We may collect your information through:

• Direct interactions: When you complete a form, schedule an appointment, or contact us
• Automated technologies: Website analytics, cookies, and CRM tools
• Third-party services: Business partners who help us provide SMS messaging and customer service

4. How We Use Your Information

We use your information to:

• Send you SMS messages you have opted in to receive
• Provide service updates, appointment reminders, or promotional content
• Process payments and manage bookings
• Ensure compliance with legal and regulatory requirements

📌 Opt-out Process: You may opt out of receiving SMS messages at any time by replying "STOP" or "CANCEL". After unsubscribing, you will receive a final SMS confirming your removal from our list within 24 hours. For further assistance, reply "HELP" or contact us directly.

5. Message & Data Rates

MESSAGE AND DATA RATES MAY APPLY. Your mobile carrier may charge fees for sending or receiving text messages, especially if you do not have an unlimited texting or data plan.

6. Message Frequency

Messages are recurring, and message frequency varies. Typically, you may receive 1-2 messages per week related to your appointments, service updates, or promotional offers.

7. HELP Command

If you send the keyword "HELP", you will receive an automated response with our:

• Phone number: (949) 432-7977
• Email address: info@electricautofilms.com
• Website link: www.electricautofilms.com

8. To Whom We Disclose Your Information

We may disclose your information under the following circumstances:

• Affiliated companies within our business network
• Third-party service providers who assist us in delivering SMS communication and website services
• Legal authorities, if required by law, court order, or regulatory compliance
• Business transactions, such as a merger, acquisition, or restructuring

🚫 Non-Sharing Clause: We do not sell, rent, or share your personal information, phone number, or SMS opt-in data with third parties for marketing or promotional purposes.

9. Data Security Measures

• Data Encryption: TLS 1.2+ encryption for data transmission
• Secure Storage: AES-256 encryption for personal data
• Access Control: Role-Based Access and Multi-Factor Authentication (MFA)
• Unauthorized Sharing Prevention: Internal policies restrict data access to authorized personnel only
• Firewall & Intrusion Detection: We use enterprise-grade firewalls and Intrusion Detection Systems (IDS)

10. Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect their data. If you believe we have, please contact us to delete the information.

11. Updates to This Privacy Policy

We may update this policy periodically. If any significant changes affect your privacy rights, we will provide prior notice by updating this page. We encourage you to review this policy periodically.

12. How to Contact Us

• 📩 Email: info@electricautofilms.com
• 📞 Phone: (949) 432-7977
• 📍 Address: 1712 Langley Ave, Irvine, CA 92614, USA
• 📲 SMS Support: Text "HELP" to (949) 432-7977

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